With Release 5.0 of Avaya''s IP Office, there are now 3 different levels of software packages that deliver various levels of functionality. These "Editions" are known as Essential, Preferred and Advanced.
As a quick overview, Essential Edition equates to the entry-level and Embedded VM solution. Preferred Edition incorporates Voicemail Pro, and the Advanced Edition brings in the Call Center applications.
To obtain specific features included in these various Editions please visit our Resources Page.
The Editions each offer various solutions which can be categorised as follows;
TeleWorker Solution
To ensure productivity and efficiency, teleworkers need access to the same kinds of communications capabilities their office colleagues enjoy. Connecting them needs to be quick and easy to do and cost effective.
IP Office Teleworker can deliver huge cost savings. A secure VPN connection can significantly reduce or eliminate the expense of workers’ home phone bills. Longer term, office overheads can be reduced by enabling employees to work permanently from home - while ensuring full control with features like presence and instant messaging.
Mobile Worker Solution
Professionals (solicitors, accountants, estate agents etc)who spend most of their time out of the office can remain easily accessible and connected to the vital information that helps them drive revenue and customer service.
Phone calls ring simultaneously on their desk phone and mobile phone (or any other phone), so they’ll never miss a call. They can perform the key call handling features such as transfer, conference, forward, and hold, from their mobile.
Mobile workers can have their email messages read to them over the phone, so messages can be accessed and acted upon, enhancing productivity while out of the office.
Hot desking - allows employees to make and receive calls from any office phones, regardless of location with optional Multi-Site option
Power User Solution
The Power User’s unified communications capabilities enable seamless access in virtually any circumstances. Calls can ring simultaneously at the desk phone and any other phone so there’s fewer missed calls and phone tag. Eliminate calling costs when traveling internationally with just a laptop, headset and Internet connection. Hear email messages read over the phone while in transit. Get all messages - voice, email, fax - in a single inbox. Work from home with the same communications features available in the office.
Receptionist User Solution
The IP Office Receptionist application provides a visual display of incoming calls and call status right on your operator’s PC screen. Caller ID allows receptionists to see who’s calling before they answer the call.
Operators see everyone’s phone status - who’s busy, on the phone, away from their desk - so calls are routed and managed quickly and accurately.
Network multiple IP Office locations and a single receptionist can handle calls for all sites, ensuring consistent service and controlling costs.
Customer Service Agent Solution
IP Office Customer Service Agent solution provides the ability for agents to respond quickly to current conditions. Agents can quickly log into a group to assist in answering calls should there be an influx of calls into that group or if another agent is out sick. Agents also receive information such as number of calls on hold, in progress, lost, number of agents logged in and logged out, just to name a few.
