As telecommunications and IT move closer with every new piece of business software and communication device that is designed, there is a need to offer Support services to both Comms and Data.

Direct Telecom have, over the last few years, built up a strong support team across both Telephone Support Services and IT Support Services to enable you as a client to receive all your support services from one supplier. The benefits to this are many, and of course the main one being that the old ”blame culture” is stripped out before it starts to cost you and your business money in downtime and lost contact.

Speed and efficiency is paramount when your business has a support issue and our engineers are able to remote in to both your IT systems and Phone System as soon as you have a problem. Prevention is better than cure and our support system based at our office in Huddersfield have monitoring tools that enable possible issues to be handled quickly and efficiently - sometimes before you even know there is a problem!

Our Huddersfield-based Support Centre utilises bespoke management tools to ensure your IT assets are always monitored, and that no issue is left unmanaged from the moment it is reported right down to the courtesy call after completion of remedial works....